Taking Action to Protect Our Seniors During the COVID-19 Pandemic
A message from WelbeHealth CEO Si France, MD
To our dear seniors, families, and caregivers,
As you know, the spread of coronavirus continues to escalate globally, nationally, and here in California. During these challenging times, I want you to know that our leadership teams have been working around the clock to implement a proactive clinical and operating model to keep our seniors safe and our team healthy.
We are taking bold, aggressive, and preemptive actions to maintain the health and well-being of our PACE participants and our team.
Pandemic Response Systems Implemented:
Our organization has been prepared to operate during a pandemic since long before the emergence of COVID-19. On March 13, we formally mobilized our emergency preparedness program and launched our Pandemic Incident Response Systems. These systems include a well-defined chain of command and pandemic-specific roles and responsibilities for our team, ensuring clear communication and enabling continued high quality of care for our participants.
Remote/At-Home Patient Care Launched:
As of March 16, our PACE participants are receiving nearly all their care remotely, at home. In addition to medical care, we continue to provide essential services to our seniors based on individual needs, including food preparation and delivery, medication delivery, and personal hygiene assistance.
Each participant has also been provided with a 4G LTE “WelbeLink” tablet with hardware and software specifically designed for use by seniors. Our care teams are using these tablets to maintain regular video communications with participants in the home.
Work from Home Mandated:
As of March 16, all WelbeHealth staff have been mandated to shelter in place and work from home unless otherwise assigned by our emergency response team. This mandate protects our participants and caregivers and ensures immediate containment of any single COVID-19 case.
COVID-19 Resources Ready:
We’re working closely with local, state, and federal health officials to ensure we have appropriate resources in place to care for our seniors. We are prepared to test participants and staff for COVID-19 when appropriate. In addition, we continue to monitor and comply with evolving government and CDC guidance.
My colleagues and I chose to work in healthcare out of a sense of calling—a desire to serve and contribute when it matters most. I’m grateful for the opportunity to serve you, and I assure you that our team will continue to make every effort to do the right thing and protect our seniors during this critical time.
Si France, MD