WelbeHealth center in Modesto

WelbeHealth Modesto Center Opens to Serve Medically Frail Seniors

Physician-led healthcare organization WelbeHealth and Northern California-based healthcare network Sutter Health have opened a new center in Modesto that serves medically frail seniors.

Located at 1224 Scenic Drive, the center is designated a Program of All-Inclusive Care for the Elderly (PACE) alternative care setting. Integrated with WelbeHealth and Sutter’s PACE center in Stockton, the new Modesto location provides day services to PACE-eligible medically frail seniors age 55 and over. The center, which will employ more than 100 full- and part-time employees when at capacity, features:

  • Physical and occupational therapy
  • Personal care and supportive services
  • Meals and nutritional counseling
  • Recreational therapy
  • Access to in-home care and mobile clinic

The new Modesto center addresses a community need, since only a fraction of the over 3,000 PACE-eligible seniors in Stanislaus county are receiving PACE services, according to a WelbeHealth analysis of U.S. Census data and the Medi-Cal Managed Care Enrollment Report.

“WelbeHealth was built on the mission of serving our most vulnerable seniors with greater quality and compassion in underserved communities,” said WelbeHealth CEO Si France, M.D. “As the first provider of PACE services in Modesto since 2019, we are proud to complement our care with a beautiful facility.”

PACE is a national Medicare and Medicaid program that helps keep seniors living in their own homes instead of nursing homes. PACE programs are proven to reduce depression, lower hospitalizations, decrease rehospitalizations, reduce nursing home admissions and improve preventive care, according to recent data from the National PACE Association.

“We are proud to partner with WelbeHealth to enrich the lives of seniors, their caregivers and the broader community,” said Christopher Stanley, M.D., Sutter Health’s chief population health officer. “WelbeHealth shares our commitment to high-quality, community-based healthcare services that help frail older adults anticipate problems and prevent hospitalization or early entry into a nursing home.”

Todd Smith, M.D., foundation area CEO for Sutter Health in the South Valley, said that the importance of good health for aging seniors can’t be underestimated.

“Creating greater access to comprehensive home and community-based healthcare services helps seniors achieve their best health and maintain their independence,” Dr. Smith said.

In addition to the new Modesto center, WelbeHealth has locations in Stockton, Pasadena, Long Beach and Fresno. More than 1,500 seniors were served in 2021. Sutter Health is a not-for-profit integrated health network that serves more than 3 million people in 22 California counties.


Jennifer Wezensky

General Counsel

Blaire Bernard Joins WelbeHealth as General Counsel 

MENLO PARK, CALIF.—Physician-led healthcare organization WelbeHealth today announced that veteran healthcare law attorney Blaire Bernard has joined its leadership team as general counsel. 

Bernard has focused her 20-year legal career on supporting providers whose mission is to expand access to value-based care. Most recently she was general counsel at Iora Health and after Iora Health was acquired by One Medical, she served as senior counsel and compliance officer. She earned a bachelor’s degree from Dartmouth College and a law degree from Boston University. 

“We’re thrilled to have Blaire join our executive team,” said WelbeHealth CEO Si France, M.D. “She is a seasoned value-based care executive and a collaborative mission-driven team player. This is even more important as we continue our focus on clinical and care excellence as a public benefit company.” 

Bernard will lead WelbeHealth’s legal and compliance functions, partnering with executive and operational leaders to execute the company’s mission of bringing PACE to communities in need.  

WelbeHealth recently became the first Program of All-Inclusive Care for the Elderly (PACE) provider to convert to a public benefit company, meaning it is obligated to take into consideration the concerns of all stakeholders while prioritizing corporate responsibility and sustainability. An alternative to nursing homes, PACE is a Medicare and Medicaid program that helps keep people in their communities. 

Founded in 2015, WelbeHealth provides comprehensive home-based medical and social services to vulnerable seniors across California, including the cities of Stockton, Modesto, Pasadena, Burbank, Long Beach and Fresno. For more information, please visit welbehealth.com.   

Doctors and nurses coordinate hands

WelbeHealth Becomes First Program of All-Inclusive Care for the Elderly (PACE) Provider to Convert to Public Benefit Company Status 


DATE: 6/29/2022

WelbeHealth Becomes First Program of All-Inclusive Care for the Elderly (PACE) Provider to Convert to Public Benefit Company Status  

MENLO PARK, CALIF.— Physician-led healthcare organization WelbeHealth recently became the first Program of All-Inclusive Care for the Elderly (PACE) provider to convert to a public benefit company (PBC).

Founded in 2015, WelbeHealth is a leading California PACE provider. An alternative to nursing homes, PACE is a Medicare and Medicaid program that helps keep people in their communities. WelbeHealth provides comprehensive home-based medical and social services to vulnerable seniors across California, including the cities of Stockton, Modesto, Pasadena, Burbank, Long Beach and Fresno.

In joining other companies that have become public benefit companies, including Patagonia, Seventh Generation and Vital Farms, WelbeHealth is exemplifying its commitment to helping seniors thrive and live longer, said WelbeHealth co-founder and CEO Si France, M.D. 

“The seniors we serve are the elders of their communities and families,” Dr. France said. “By helping them thrive, they can live longer lives with greater connection, vitality and meaning. We’re converting to a public benefit company to ensure that our mission and purpose are protected for generations to come.” 

Public benefit companies are obligated to take into consideration the concerns of all stakeholders, not just shareholders, prioritizing corporate responsibility and sustainability. For WelbeHealth, this means participants, their families and caregivers, employees, and the broader community.  

“Both our independent board and management team wanted to formalize WelbeHealth’s commitment to its mission, clinical quality and positive community impact,” said WelbeHealth Board of Directors member Robert Margolis, M.D., founder of the Duke-Margolis Center for Health Policy. “By converting to a public benefit company, WelbeHealth is demonstrating its commitment to operating responsibly, sustainably and in the interest of all stakeholders, both now and in the future.”

This commitment to the greater good is not new. In fact, WelbeHealth was lauded for its elder care during the pandemic. A case study conducted by UC Berkeley found that WelbeHealth had a death rate more than 1.5 times lower than other PACE organizations and almost five times lower than nursing homes while, despite serving patients in some of California’s most impacted counties.  

“As the pandemic came in waves, WelbeHealth mobilized not only to vaccinate its own participants but to also vaccinate thousands in the greater community, which had an exponential impact on saving lives,” Dr. France said. “We want to take full responsibility for our part in making the world a more compassionate, loving place.” 

About WelbeHealth 

Founded in 2015, WelbeHealth is a physician-led organization that coordinates senior care, including all medical and dental care, physical and occupational therapy, transportation to medical appointments, meals and personal care services. WelbeHealth teams close the loop on comprehensive care to keep the most vulnerable seniors living safely in their own homes. WelbeHealth delivers these services through the Program of All-Inclusive Care for the Elderly (PACE), a Medicare and Medicaid program. WelbeHealth operates four programs in California:  Stockton/Modesto, Pasadena/Burbank, Long Beach and Fresno. For more information, please visit welbehealth.com

Courage to love: Realizing a future without nursing homes

Three alums reunite to improve the lives of the frailest and most vulnerable senior citizens through participation in a U.S. health care program.

By The McKinsey Alumni Center

 –  When Si France, M.D. (SVO 08-12), Vaneesh Soni, M.D. (DET, DBI, SCA 99-15), and Matt Patterson, M.D. (SVO 09-12) first met, they were streamlining hospitals. “At McKinsey, we were these three doctors who wanted to do good value-based care,” says Si.

They reunited to do just that by founding WelbeHealth, which enables frail and elderly senior citizens to continue living in their homes and communities through participation in a U.S. government program known as PACE (Program of All-Inclusive Care for the Elderly).

Matt, who grew up in a Navy family and became a doctor for the Navy SEALs, is Welbe’s President and clinical operations leader. Vaneesh is the team’s resident strategist and Chief Growth Officer, driving Welbe’s mission-driven expansion. Si is the out-of-the-box entrepreneur who has co-founded two health care startups and is leading Welbe as the CEO. Armed with complementary leadership profiles, an interdisciplinary team, and a shared values system, Welbe aspires to realize a future where seniors can receive dynamic care without the need for nursing homes.

We sat down with the trio to discuss Welbe’s care services, purpose-driven culture, and their response to the COVID pandemic, which saw them at the center of one of the hottest infection zones in the world.

Tell us about Welbe’s culture.

Vaneesh: We invest as much energy into organizational health and culture as our strategy and business model. We don’t want to be a company with the best strategy but have poor performance overall because we have a toxic culture. Service to seniors is our common intent, and clinical quality is our North Star. Our growth rate is tied to the pace at which we can ensure consistent, high-quality care.

Si: We started the company to create a culture based on a mission and values system different from what is more traditional in Silicon Valley. We knew that it would take courage to build a values-based company and that we would need to view our patients through the eyes of their loved ones. We called this our “courage to love” culture, and it permeates everything we do, whether we’re interacting with our team or interacting with our patients.

Matt: Our core values of courage to love, pioneering spirit, and shared intention are the unquestioned foundation for ensuring that we have healthy teams, our people feel uniquely cared for, and we serve vulnerable seniors with a commitment to clinical excellence. What excites me is that we’re bringing consciousness and love as a priority within our business model. We want to normalize individuals being able to show up as their authentic selves and engage at that level with each other and those that they serve.


Tell us about Welbe’s care model. What distinguishes it from other services?

Si: Our care model is called “PACE,” Program of All-Inclusive Care for the Elderly. We provide 24/7 medical and social services to frail seniors to stay healthy, live at home, and stay out of a nursing home. When people enroll in PACE, their life expectancy goes up by one-third, clinical scores improve, and it even saves taxpayers $10,000 per patient annually.

Vaneesh: PACE has an 80% reduction on depression scores nationally. As both the health plan and the provider of services, we emphasize the social and the human components of care. We can greenlight things that are truly in the best interest of each participant, medically, socially, as well as things that bring joy in life.

Matt: PACE has been around for decades, but we’re changing the landscape by bringing these services and outcomes to those who would otherwise not have them, in areas of the country that are in significant need, and at a speed and scale that previously has never been done before.


How did Welbe respond during the pandemic?


Si: We’re the first organization to do bubble-style testing, where our nurses would take a COVID test before entering anyone’s home. We were the first non-hospital owned program of our kind to vaccinate all of our team and patients. We also partnered with counties across California and vaccinated 2,000 frail seniors and front-line health care workers in the community who had nothing to do with Welbe.

Vaneesh: We closed our centers two weeks before the state of California announced the lockdown. Within four days of the lockdown, we had deployed a tablet-based, home-and-remote care model. I think the proudest moment was helping rescue seniors out of nursing homes. Many seniors in nursing homes don’t require 24/7 care; they are in a nursing home because they don’t have access to stable housing. We partnered with housing institutions to find them stable and safe housing, and provided care for them in those environments.

Matt: In the first year of the pandemic, COVID-19 mortality rates for nursing home individuals were upwards of 14%. The U.S. national average of PACE programs was about a third less, and Welbe was about a 10th. Our outcomes were 10x better than nursing home environments, and we were in two of the hottest areas for COVID infection in the entire world at various points. It’s a testament to the fact that we were very bold and decisive in deploying technology enablement, best-in-class rapid testing, early adoption of vaccination, and mass administration of vaccinations.


What impact did McKinsey have on you?

Matt: It was a profound tipping point in my journey, not the least for which I met two of my greatest friends in Si and Vaneesh. McKinsey also introduced me to the effectiveness of the remote working model by showing that I can have a laptop and work from anywhere in the world. Welbe’s technology footprint was built around a similar remote model that allowed us to be well-positioned and decisive during the pandemic.

Vaneesh: We rely on our McKinsey experiences or problem-solving daily. McKinsey showed me that it’s possible to deliver amazing impact and still do well financially and grow. Through different engagements and geographies, I gained exposure to different health systems and clinical models.

Si: It’s impossible to underestimate McKinsey’s impact on my career, from relationships, to learning how to build a principles-driven organization and how to think and communicate effectively. McKinsey gave me the tools to serve on a macro level. It was the best career decision I could have made to launch my career.


What does Welbe’s mission mean to you?

Si: What it means for me is a force for good in the world. Through the work we do and through our culture, we are caring for people beyond ourselves. To give an example, we had a patient who lived at home alone with her dog. She fell, broke her pelvis, was in the hospital, and as she recovered, she got a call from the local shelter saying, “Your neighbors reported an abandoned dog. We’re going to need to put it down.” She called our licensed vocational nurse at the center, and our LVN went down and rescued the dog and found a place for it while she recovered. Our patient said that the minute she learned of the rescue, she started going to physical therapy to get better as quickly as possible and get home to her dog.


Matt: My mom is a vulnerable senior with chronic mental illness. I have seen the failures of traditional health care models in senior care. What WelbeHealth’s mission means for me is that we advocate for those in our culture who are at the wrong intersection of not being valued and most at risk. It’s individuals who have very little social capital who are being left behind. Through our service, they can experience and share the love and wisdom that they have within them and have gained over their lifetime.

Vaneesh: What it means for me is service. In the Indian culture, we have different phases of our life: a phase for education, a phase for building a family, a phase for working, so on. There’s also a phase for service to others – called Seva.

Welbe is our service to our seniors. Our seniors, especially in the Indian culture, have the most wisdom and should be the most revered. When Matt, Si, and I reunited after McKinsey, we determined that Welbe would be governed by a profound sense of purpose to serve the most frail and vulnerable seniors and ensure they are embraced and cared for with dignity and respect so that they can age gracefully in the community or their own homes.


(This article is published in the McKinsey Alumni Center here.)





Home Health Care News: Despite Formidable Challenges, PACE Leaders Keep Expansion Dreams Alive

By Joyce Famakinwa

The Program of All-Inclusive Care for the Elderly (PACE) concept has gained significant business and policy momentum over the past several months, with recent research also highlighting just how successful programs were at avoiding COVID-19 deaths compared to other care settings.

Despite that traction and the model’s clear benefits, PACE still faces a long list of formidable growth barriers.

An alternative to nursing homes, PACE is a Medicare and Medicaid program that helps keep people in their communities. Oftentimes, programs are run out of community-based centers with the support of in-home care providers and their staff.

“Embedded in this model is that the PACE program also addresses the social determinants of health for the enrollees and wraps around this care with a very comprehensive interdisciplinary care team,” Jade Gong, founder and principal of consulting firm Jade Gong & Associates, told Home Health Care News.

At any particular time, 95% of PACE enrollees are living in the community, with about 5% in nursing homes, according to Robert Greenwood, senior vice president of public affairs at the National PACE Association.

“This is pretty remarkable, given that you have to be eligible for nursing home care before you can even enroll in PACE,” he told HHCN.

Based in Alexandria, Virginia, the National PACE Association is an industry advocacy group that focuses on federal and state policies to support the financial viability of the PACE model.

Broadly, the majority of PACE participants are eligible for both Medicare and Medicaid. PACE operators receive a set monthly payment for each participant. Typically, PACE is both payer and provider.

“Having a capitated payment really helps the PACE model because we’re able to emphasize providing primary and preventive care over the things that are really expensive, which are emergency room visits, hospital visits or permanent placement in a nursing home,” Greenwood said.

While the PACE model has been attracting interest over the past few years, the COVID-19 emergency played a major role in ramping up this attention, according to Gong.

“The model just performs so well under COVID,” she said. “There are many different kinds of providers — nonprofit, for-profit, housing — that are interested in PACE or relationships with PACE programs.”

If one provider exemplifies the performance success the model saw amid the public health emergency, it’s WelbeHealth, a Menlo Park, California-based operator of PACE programs.

Overall, WelbeHealth and the PACE community had lower death rates than their nursing homes counterparts, research has found.

In fact, the national PACE COVID-19 death rate was 3.8%, compared to 11.8% in nursing homes. WelbeHealth’s COVID-19 death rate was 2.4%, according to a recent case study conducted by UC Berkeley.

For context, WelbeHealth serves LA and Central Valley, which have both been COVID-19 hotspots at times.

“These were places where crematoriums listed their pollution caps because they had too many bodies piling up,” Si France, founder and CEO of WelbeHealth, told HHCN. “This is where paramedics were asked to start rationing care. The hospitals were full, and they had to fill up their parking lot pop-up units. That was the nightmare context where we had these dramatically lower death rates.”

Over the years, WelbeHealth has seen growth as the organization aimed to serve underserved markets in California. The company added a Fresno program in late 2020 and will serve about 1,000 participants by the end of the year.

“We ranked California cities by highest unmet need, and started working on serving them, in order, beginning with Stockton and Pasadena in 2019, then Long Beach in 2020,” France said. “None of these communities had any PACE services despite having a high need. You had no access to this program that increases quality of life and length of life.”

France noted that PACE enrollees experience an 80% reduction in depression and generally have a higher life satisfaction. They also tend to live longer under the comprehensive and interdisciplinary care model.

Despite strong outcomes from many PACE providers, such as WelbeHealth, there is still room for expansion.

In total, there are 140 PACE organizations operating 272 PACE centers in 30 states, serving over 56,000 participants, according to the National PACE Association.

One of the major barriers to furthering PACE expansion is how high the cost of entry can be for new operators.

“When an organization wants to look at developing a PACE program, it’s not just building the center, hiring the staff, having the right information systems, and leasing or buying the vans to provide transportation,” Greenwood said. “Part of the startup costs is operating in those initial months when you don’t have a big enough enrollment to bring in the revenue that really covers all your expenses.”

Another roadblock is the PACE application process, which requires the state to develop a rate-setting methodology for anyone who’s a Medicaid eligible PACE enrollee. States must also agree to take on certain oversight responsibilities.

“One of the things that really stops a provider from being able to develop PACE is the willingness of the state they’re operating in to support that development,” Greenwood said.

In an effort to drive PACE expansion, Sen. Bob Casey, a Democrat from Pennsylvania and chairman of the Senate Special Committee on Aging, introduced the “PACE Plus Act” in April.

The legislation has received a warm reception from industry insiders for being comprehensive and attempting to cut through red tape.

“I have some sense of optimism that we’re going to get some real traction on the bill this year,” Gong said. “I have talked to some of the senators in states where I have clients, and there’s tremendous interest in seeing PACE expansion.”

If passed, the PACE Plus Act would make room for the creation of new PACE programs and the expansion of current ones through federal grants. The legislation also encourages non-PACE states to take up the model by providing incentives.

Additionally, the legislation would lessen the bureaucratic burden that growing PACE programs face while also providing technical assistance resources.

Another bright spot has been various states’ willingness to consider the PACE model, according to Greenwood.

“States have been looking more closely at how they want to provide long-term care supports and services in the future,” he said. “They’re looking at what else they can do beyond offering nursing home residential care. I think they’ve become a lot more open to supporting PACE as a way to provide more healthy community-based services.”

UC Berkeley Study Reveals WelbeHealth’s Rapid Adaptation To COVID-19 Eldercare Yielded Exceptional Results And Saved Lives

As policy momentum grows toward home and community-based services, study recommends that policy choices focus on the Program of All-Inclusive Care for the Elderly (PACE), and it’s 45-year track record of success in serving the most complex elderly patients.

SILICON VALLEY, Calif., July 14, 2021 — A new study from UC Berkeley’s Berkeley Roundtable on the International Economy (BRIE) features WelbeHealth in a case study illustrating how this California eldercare PACE provider responded early and decisively to the COVID-19 crisis with exceptional results.

“By rapidly transforming its care model, WelbeHealth had exceptional results: as COVID-19 cases rose across the country — and in particular within nursing home populations — WelbeHealth did not have a single COVID-19 death during the first 8 months of the pandemic. The first WelbeHealth loss from COVID-19 occurred on November 21, 2020 and 10 WelbeHealth participants died of COVID-19 since the beginning of the pandemic.”

-UC Berkeley


Welbehealth: Case Study of Adapting PACE Under COVID-19

Key findings:

  • WelbeHealth and the PACE community overall had lower death rates than nursing homes; the national PACE COVID-19 death rate was 3.8%, nearly one-third the 11.8% death rate in nursing homes. WelbeHealth calculated a death rate of 2.4%.
  • WelbeHealth acted early and decisively to minimize exposure with an Incident Command response strategy, dispersing tablets for telehealth visits, PPE, thermometers, food, medication, and other essentials into participants’ homes, and providing nearly all care remotely, which proved effective.
  • PACE’s capitated payment model moves the risk from payor to care provider, aligning incentives and encouraging innovation and efficiency in keeping patients well.
  • Technology provided an important amplification to PACE’s model of care — it allowed for regular check-ins and informed decision-making on care needs. However, the social aspect of the PACE day center cannot be replaced by technology, and it is clear that in-person visits are vital.
  • With America’s senior citizen population set to double by 2040, the demand for long-term care will skyrocket. The pandemic underscored that work must begin now to meet the needs of present and future vulnerable elders.
  • Existing home and community-based services (HCBS) such as PACE demonstrated profound success during the pandemic leading to fresh momentum among policymakers to expand these options further.

PACE’s person-to-person, fully integrated approach maintains the participant’s highest level of independence and quality of life[i]; PACE participants experience an 80% drop in rates of depression after joining.[ii] At a time when America is searching for a better way forward in eldercare, PACE is a proven approach for this vulnerable group.


“While PACE has a 45-year track record of success, it remains optional in Medicaid while nursing home benefits are required — it’s time for every vulnerable elder in the country to have access to this gold standard of long-term care,” said Elizabeth Carty, Chief Regulatory Affairs Officer of WelbeHealth.


Many PACE participants reside in medically underserved areas like San Joaquin County, California, where WelbeHealth’s creative problem-solving and speed to action kept seniors safe in their homes when resources for the elderly were relatively scarce.


“As other healthcare organizations were assessing the potential impact and spread of the pandemic, the WelbeHealth team had already taken its crisis response to the next level, ” said Amy Shin, former CEO of Health Plan of San Joaquin. “I was impressed with how nimbly this team charted out a plan not only to keep seniors safe and vaccinated but to vaccinate the community as well. This study’s findings should alert legislators that this style of home and community-based services is the ideal model of care for frail seniors.”


What is PACE?
PACE (Program of All-Inclusive Care for the Elderly) serves low-income seniors who meet their state requirement for nursing home level care allowing them to live independently in their own homes and communities while receiving fully coordinated medical and dental care, physical and occupational therapy, transportation, meals, day programs, home care assistance and more, managed by an 11-person integrated care team. The “one-stop-shop” PACE day centers are the hub of the program, offering seniors a pleasant place to receive care, socialize and enjoy meals within a state-of-the-art facility.

About WelbeHealth
WelbeHealth is a physician-led healthcare organization that provides seniors with high-quality, compassionate care so they can live in their own homes and communities rather than a nursing home. To accomplish this, WelbeHealth uses the PACE (Program of All-Inclusive Care for the Elderly) model. WelbeHealth currently operates four programs in the Stockton/Modesto, Pasadena/Burbank, Long Beach, and Fresno communities of California.

[i] Center for Consumer Engagement in Health Innovation, “Care That Works: Program for All-inclusive Care for the Elderly.” https://www.healthinnovation.org/resources/publications/care-that-works-pace

[ii] National PACE Association, “COVID Data Demonstrates That the PACE Model Is Safer Than Nursing Home Care.” https://www.npaonline.org/about-npa/press-releases/covid-data-demonstrates-pace-model-safer-nursing-home-care

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mHealthIntelligence: California Provider Sees Telehealth as an Integral Part of PACE Programs

WelbeHealth President Matt Patterson says COVID-19 has taught the industry a good lesson on how to use telehealth, and it should be a permanent part of the senior care service.

By Eric Wicklund

 – A California-based healthcare provider is integrating telehealth into its PACE programs, saying the connected health platform improves its ability to provide value-based care for seniors in their own homes.

While the focus of PACE programs has been on in-person care, the coronavirus pandemic prompted many to shift to connected health to maintain contact with their patients. For WelbeHealth, that meant partnering with Grandpad to equip patients with senior-friendly mHealth tablets that allow them to connect with caregivers on-demand and access health and wellness resources online.

“COVID-19 introduced the need for us to pivot to telehealth,” says WelbeHealth President Matt Patterson. “And in the process, we have saved lives.”

WelbeHealth is one of hundreds of providers focused on the senior care market, many of which participate in the Centers for Medicare & Medicaid Services’ Program of All-inclusive Care for the Elderly (PACE) program. Developed by CMS roughly 30 years ago as a capitated model of care for dual-eligible beneficiaries (ninety percent are dual-eligible), it provides all necessary medical care, therapies, long-term care and services, meals, socialization, transportation, day center services, and activities.

There are currently 135 PACE programs in 31 states, enrolling between 50 and 3,000 patients, for a total of more than 54,000 seniors served. The programs are based in a care center and feature an interdisciplinary care team (IDT) of primary care physicians, nurses, therapists, social workers, dieticians, home care professionals, and others and offers a variety of services on-site and in the home.

PACE programs have traditionally shied away from telehealth, but COVID-19 changed that line of thinking. Now Patterson and his team are at the forefront of a new wave of care providers who want to make telehealth an integral part of the program.

“It’s an exciting opportunity to extend the reach of PACE (and) do more to improve and enrich the lives of our participants,” says Patterson, a former naval surgeon who served as president of digital health pioneer AirStrip before moving into the senior care space.

Telehealth gives PACE programs with WelbeHealth’s the ability to be there for seniors at any time, and to address issues that might not be addressed during in-person visits. That’s important at a time when, mostly due to COVID-19 restrictions, seniors are experiencing high rates of depression, anxiety, stress and substance abuse.

That point has been proven in the Grandpad project. According to a case study, seniors in the WelbeHealth program logged nearly 34,000 hours on the tablets – using both synchronous and asynchronous services – between March of 2020 and March of 2021, including more than 1,500 hours accessing mental health treatment. They also used the tablets to access medical care and exercises aimed at treating cognitive decline.

Patterson says emergency measures adopted by both state and federal governments during the COVID-19 public health emergency have enabled PACE programs to use telehealth more freely. He and his company have been lobbying state officials to make those freedoms permanent.

On the federal level, a bill introduced in March and now before Congress would ensure permanent coverage for audio-only telehealth services for Medicare Advantage and PACE programs, giving providers like WelbeHealth the freedom to incorporate phone calls and non-video telehealth platforms into care plans.

The benefits of connected care are numerous. On-demand access to care providers means seniors can go about their day knowing there’s someone always available should an emergency occur. They have instant access to health and wellness resources that go beyond what they’re getting when the nurse comes by for a visit. They can also collaborate more often on medication management, keep track of daily vital signs, or just talk to someone if they’re lonely or depressed.

Patterson says the pandemic is giving WelbeHealth and others the time to prove the value of connected health and to gather data and experiences to support permanent coverage.

That will be important. CMS has traditionally been very reluctant to expand telehealth coverage and has long argued that it needs evidence that these tools and platforms improve clinical outcomes and reduce wasteful expenses and unnecessary treatments. In short, they want proof.

“PACE is an ideal model for integrating high-touch and virtual care,” Patterson counters. And he wants to do more of that.

“Telehealth is definitely not a replacement (for in-person care), but it gives us more tools, and we want to use these tools for what our participants desire,” he says. “As an organization, we only do well when our participants do well. And they’re doing well.”


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KSEE 24: WelbeHealth PACE in Fresno vaccinates 500th person against COVID-19

Home-based eldercare startup acts as community vaccinator to protect locals.

March 18, 2021 (KSEE) – The team at WelbeHealth PACE in Fresno celebrated on Thursday as they administered the 500th COVID-19 vaccine to a member of the Fresno community. 

“I feel good, I feel great. The staff is great too… I will recommend it to anybody,” said Samuel Sousa, their 500th person to be vaccinated.

“We sit kind of in the heart of a lot of the underserved population when it comes to the senior population, so we’re a perfect location for them to come in.”

WelbeHealth has worked hard to reach out to the public by vaccinating communities in all 4 of its locations, frequently offering to help people reach the site. It was among the first PACE operators in the nation to receive COVID-19 vaccines in 2020.

“We’re unique in the sense that we provide transportation. So anybody that is 55 years and older that isn’t able to get a vaccination, they can actually call us, and we’ll go pick them up,” said Nicole Butler, Director of Center Operations for WelbeHealth.

WelbeHealth partnered with Fresno County to serve as a community vaccination site at the start of 2021, with appointments filling up and long lines forming as people waited patiently for the jab.

“And we sit kind of in the heart of a lot of the underserved population when it comes to the senior population, so we’re a perfect location for them to come in,” said Butler.


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Welbe’s Long Beach PACE Center Launches

The Long Beach Press Telegram covered the launch of our newest PACE center in Long Beach – LA Coast PACE:


By Gary Metzker

The golden years aren’t so golden for many these days, as the coronavirus pandemic shows no signs of abating.

At least 38,000 U.S. residents of nursing homes and other long-term care facilities for older adults have died from the coronavirus, according to the Centers for Disease Control. More than 142,000 people at those facilities have contracted the virus, and at least 90,000 more cases are suspected.

In California, there have been more than 2,400 deaths in long-term care facilities, and according to the Long Beach Health and Human Services Department, 118 deaths have been associated with long-term care facilities in the city.

Many families are not aware that there are other alternatives besides skilled nursing or assisted living facilities, especially during this health crisis.

WelbeHealth is an operator of Medicaid’s Program of All-Inclusive Care for the Elderly (PACE) across California. Its newest facility is in Long Beach at 1220 E. Fourth St., but because of the coronavirus pandemic, no one is visiting the location. Instead, the company has transitioned to a remote, at-home care model to serve seniors while keeping them physically shielded from the spread of the virus.

According to Sophia Guel-Valenzuela, regional vice president and executive director of the Long Beach facility, having seniors in a PACE program is a safer alternative because it can provide necessities, meal deliveries throughout the day, assistance in the home and meaningful social engagement.

“There has never been a stronger imperative to keep seniors living more independently in their homes and communities,” she said. “Our goal is to keep seniors socially engaged through games and special events. It’s important to keep people safe.”

Guel-Valenzuela said each client gets a 4G LTE tablet to use that enables them to talk to a doctor or a social worker as well as interacting with other people.

“The highlight of my week is to see the engagement going on,” she said. “Engagement coordinators host trivia games, bingo, card games. It’s like a big Zoom meeting.”

Guel-Valenzuela believes the combination of staying at home with interactivity is the template of the future for senior care.

“It’s safer to stay at home now,” she said. “I’ve been doing this for 18 years and this model of coordinated care is something I believe in.”

PACE provides comprehensive medical and social services enabling older adults to live in the community instead of a nursing home or other care facility. Its services are available at no cost to most participants as part of their Medicare and MediCal benefits.

“In our HomePACE model of remote care, we help seniors stay healthy and thriving while avoiding nursing facilities, which have tragically become hotbeds for the spread of coronavirus,” said Dr. Si France, founder and CEO of WelbeHealth in a statement. “We’re excited to expand our all-inclusive model of care into greater Long Beach to serve more vulnerable seniors when they need it most.”

WelbeHealth’s Long Beach location is accepting applications. Families can call 1-800-734-8041.

To learn more about PACE and services we provide, click here.

Spectrum 1 News: PACE Offers Alternative to Assisted Living Facilities

Spectrum News 1 aired a news story highlighting how PACE offers an alternative to assisted living facilities and nursing homes for seniors.  The story featured our new Long Beach facility – LA Coast PACE and discuss how we have changed the model to deliver many of the health and long-term care services to the participants home via technology.  Also included in the story was an interview with one of our participants, Bernadette McCoy, who was drawn to the program because it helped keep her living independently in her home and because it was covered under Medicare and Medicaid.  Click here to view the story in its entirety.

To learn more about the services PACE provides, click here.